Shoot! Your gift was returned to us as undeliverable. Now what? We are glad to re-ship your gift, and will follow the following steps to do so:
1. We will contact you via email with the recipient's information and the reason our carrier deemed it as undeliverable.
2. Please provide an updated address within 5 business days.
3. We'll then give your gift some TLC with any adjustments and repackaging to ensure it's perfect, and ready to ship again.
4. You'll receive an invoice via email for processing the returned gift. ($15.00 each plus shipping cost). Once paid, your gift will reship the following business day.
5. If not paid within 5 business days, the gift is deemed as unclaimed, and becomes property of Pleasant Surprises. No credits or refunds will be issued.
6. If we do not receive a new address or response within 10 business days of the return notification, the gift is deemed as unclaimed and becomes the property of Pleasant Surprises. No credits or refunds will be issued.