Special Shipping Note:
The SHIPATHON is here! Our shipping carriers are experiencing record-breaking volume. Along with increased volume and Covid-19 safety guidelines, some shipping delays are occurring. Though we are making every effort to deliver in a timely manner, shipping times are out of our control. Ground shipments are not guaranteed. If you require delivery by a certain deadline, please contact us to discuss further. We appreciate your patience and understanding during these unprecedented times.
Where do you ship wine/champagne?
Due to varying state laws, we’re unfortunately unable to ship wine to every state.
We currently ship to the following US States: Alaska, California, District of Columbia, Idaho, Louisiana, Nebraska, Nevada, New Hampshire, New Mexico, North Dakota, Oregon, Virginia, West Virginia and Wyoming.
Can I pick up my gift from your San Diego studio?
Yes! Some of our gifts are eligible for pick up. Please call or email to discuss an order for pick up. 858-909-0066.
What are my options for rush delivery?
Some gifts are eligible for next day local hand-delivery as well as multiple expedited options via FedEx. We offer additional same day and rush hand-delivery options that are not available online. Please email or contact us to discuss rush delivery questions: Sales@PleasantSurprises.com | 858-909-0066
Do you offer local hand-delivery?
Yes, we provide hand delivery (only certain gifts apply) Monday thru Friday throughout Southern California. For all hand delivery information, please visit our hand-delivery page or contact us to discuss.
When will my order ship?
Orders will ship within 1-2 business days. Timing is based when the order is placed. Unless a future delivery date has been selected, all orders received before 5pm pacific coast time ship the next business day. Orders received on Friday, Saturday or Sunday ship the following Monday. Orders do not ship on weekends or Federal Holidays.
What if I want to have my gift delivered on a specific date?
You can select your delivery date during checkout, simply add the preferred delivery dates in the notes section of the checkout page. Please know that delivery dates cannot be guaranteed with ground delivery services.
Can I send gift baskets to different locations?
Yes, our checkout allows you to send each gift in your shopping cart to a different address. Simply select the option to "ship to multiple addresses" in checkout.
Can I schedule a weekend delivery to a business?
FedEx and our local delivery service will only deliver to commercial addresses Monday through Friday.
Can I schedule a weekend Delivery to a residence?
Saturday home delivery is available via FedEx Ground only. Our local delivery services are not available on Saturday and Sunday.
How do I track my shipment?
Upon shipment, you will receive an email with tracking links.
Why do you need the recipient’s phone number?
Sometimes we need to contact the recipient to arrange delivery. We will only contact the recipient if it is absolutely necessary to ensure safe delivery of your gift.
Will the sender's name be on the outside of the box?
The sender’s information is not on the outside of the box. The only place the senders name appears is on the gift card message.
Will there be a receipt in the box with the gift?
Because your order is sent as a gift, we do not include a receipt in the box. Receipts are sent by email to the purchaser.
Do you ship internationally?
No, we do not offer international shipping services.
Can I send a gift to Alaska or Hawaii?
Orders shipping to Alaska and Hawaii must be placed over the phone. Special FedEx shipping charges apply. Orders can be placed by calling 858-909-0066 between 9am and 4pm (Pacific).
Do you ship to military bases?
We can ship to any military base that receives FedEx shipments. We do not hand deliver to military bases.
What about shipping a gift in hot weather?
During warmer summer months, we use our discretion to substitute meltable chocolate items with equally delicious non-chocolate items of equal or greater value.
Will my gift be exactly like what's shown in the photo?
Our gifts are made to order on an individual basis. Although it is a top priority for us to keep all products in stock at all times, availability of some gourmet items and containers can change from time to time. When this happens, we take great care in making substitutions that are of equivalent or higher quality and value.