HOLIDAY ORDER DEADLINES:
Ground Shipments: 12/16/19
Express Shipments: 12/20/19 (Overnight)
Southern California Deliveries: 12/20/19
We are CLOSED 12/24 - 1/5
Where do you ship wine/champagne?
Due to varying state laws, we’re unfortunately unable to ship wine to every state.
We currently ship to the following US States: Alaska, California, District of Columbia, Idaho, Louisiana, Nebraska, Nevada, New Hampshire, New Mexico, North Dakota, Oregon, Virginia, West Virginia and Wyoming.
Can I pick up my gift from your San Diego studio?
Yes! Please call or email to place an order for pick up. 858-909-0066.
What are my options for rush delivery?
We offer next day local-hand delivery as well as multiple expedited options via FedEx. These options are shown during check-out. We offer additional same day and rush hand-delivery options that are not available online. Please contact us to discuss your rush delivery needs. 858-909-0066
Do you offer local hand-delivery?
Yes, we provide hand delivery Monday thru Friday throughout Southern California. For all hand delivery information, please visit our hand-delivery page.
When will my order ship?
Orders will ship according to the date you select during checkout. Unless a future delivery date has been selected, all orders received before 5pm pacific coast time ship the next business day. Orders received on Friday, Saturday or Sunday ship the following Monday. Orders do not ship on weekends or Federal Holidays.
What if I want to have my gift delivered on a specific date?
You can select your delivery date during checkout.
FEDEX: For orders shipping via FedEx, the earliest possible delivery dates are shown. If you want your gift delivered on a future date, select the date using the delivery calendar. If the date you want isn’t available on the Delivery Calendar there may be several reasons why. For example, FedEx Ground does not deliver to residential addresses on Sunday or Monday and does not deliver to business addresses on Saturday or Sunday.
LOCAL HAND-DELIVERY: For online orders utilizing our local hand-delivery service, the earliest possible dates are shown. If you want your gift delivered on a future date, select the date using the delivery calendar. We also have same day and rush deliveries for Southern California. Please contact us to discuss these options.
Can I send gift baskets to different locations?
Yes, our checkout allows you to send each gift in your shopping cart to a different address. Shipping options and delivery dates are listed separately for each gift.
Why can’t I schedule residential/home delivery for a Monday Using FedEx Ground?
FedEx Residential/Home Delivery is only available Tuesday thru Saturday. However, if your gift must arrive on a Monday, contact us, we may be able to arrange a Monday home delivery using a FedEx Express Service. We also offer Monday delivery options via our Local Hand-Delivery service if your delivery is within Southern California.
Can I schedule a weekend delivery to a business?
FedEx and our local delivery service will only deliver to commercial addresses Monday through Friday.
Can I schedule a weekend Delivery to a residence?
Saturday home delivery is available via FedEx Ground only. Our local delivery services are not available on the weekend. Use the Delivery Calendar to select the earliest available Saturday.
How do I track my shipment?
When your order is shipped via FEDEX, you will receive an email with tracking information. You can also log in to your Pleasant Surprises account to obtain the order details and tracking. If your order is sent with our LOCAL HAND-DELIVERY service, you will receive an email once your order has been delivered.
Why do you need the recipient’s phone number?
Sometimes we need to contact the recipient to arrange delivery. We will only contact the recipient if it is absolutely necessary to ensure safe delivery of your gift.
Will the sender's name be on the outside of the box?
The sender’s information is not on the outside of the box. The only place the senders name appears is on the gift card message.
Will there be a receipt in the box with the gift?
Because your order is sent as a gift, we do not include a receipt in the box. Receipts are sent by email to the purchaser.
Do you ship internationally?
No, we do not offer international shipping services.
Can I send a gift to Alaska or Hawaii?
Orders shipping to Alaska and Hawaii must be placed over the phone. Special FedEx shipping charges apply. Orders can be placed by calling 858-909-0066 between 9am and 4pm (Pacific).
Do you ship to military bases?
We can ship to any military base that receives FedEx shipments. We do not hand deliver to military bases.
What about shipping a gift in hot weather?
During warmer summer months, we use our discretion to substitute meltable chocolate items with equally delicious non-chocolate items of equal or greater value.
Will my gift be exactly like what's shown in the photo?
Our gifts are made to order on an individual basis. Although it is a top priority for us to keep all products in stock at all times, availability of some gourmet items and containers can change from time to time. When this happens, we take great care in making substitutions that are of equivalent or higher quality and value.