When will my order be delivered?
Orders ship next business day, and will arrive in 1-6 business days, depending on the location of the destination. Orders do not ship on weekends or federal holidays. Reference the map below for delivery timing for your order.
If you need expedited delivery, or have questions, please contact us.
What are my options for rush delivery?
Some gifts are eligible for same day rush delivery as well as expedited shipping options via UPS. Please email or contact us to discuss rush delivery questions: Sales@PleasantSurprises.com | 858-909-0066
Can I pick up my gift from your San Diego studio?
Yes! Some of our gifts are eligible for pick up. Please call or email to discuss an order for pick up. 858-909-0066.
Do you offer local hand-delivery?
Yes, we provide hand delivery (only certain gifts apply) Monday thru Friday throughout Southern California. For all hand delivery information, please contact us to discuss.
What if I want to have my gift delivered on a specific date?
You can select your preferred delivery date during checkout, simply add the preferred delivery dates in the notes section within checkout. We will do our best to ship accordingly if transit time allows. Please know that delivery dates cannot be guaranteed with ground delivery services.
Can I send gift baskets to different locations?
Yes, you can opt to send each gift in your shopping cart to a different address. Simply select the option to "ship to multiple addresses" in checkout. Contact us if you have questions or need assistance.
Where do you ship wine/champagne?
Due to varying state laws, we’re unfortunately unable to ship wine to every state.
Gifts with wine or beer may not be shipped to: Alabama, Arkansas, Delaware, Mississippi, Oklahoma, South Dakota, North Dakota and Utah.
Can I schedule a weekend delivery to a business?
FedEx and our local delivery service will only deliver to commercial addresses Monday through Friday.
Can I schedule a weekend Delivery to a residence?
Saturday home delivery is available, but not guaranteed for ground shipments. Exact delivery timing is dependent on the ship date of your gift. Our local delivery services are not available on Saturday and Sunday.
How do I track my shipment?
Upon shipment, you will receive an email a link to tracking data for your order(s).
Why do you need the recipient’s phone number?
Sometimes we need to contact the recipient to arrange delivery. We will only contact the recipient if it is absolutely necessary to ensure safe delivery of your gift.
Will the sender's name be on the outside of the box?
The sender’s information is not on the outside of the box. The only place the senders name appears is on the gift card message.
Will there be a receipt in the box with the gift?
Because your order is sent as a gift, we do not include a receipt in the box. Receipts are sent by email to the purchaser.
Do you ship internationally?
No, we do not offer international shipping services. Please contact us to discuss options for international shipping for corporate orders.
Can I send a gift to Alaska or Hawaii?
Orders shipping to Alaska and Hawaii must be placed over the phone. Special shipping charges apply. Please contact us to discuss options for shipping to Alaska/Hawaii.
Do you ship to military bases?
We can ship to any military base that receives FedEx shipments. We do not hand deliver to military bases.
What about shipping a gift in hot weather?
During warmer summer months, we use our discretion to substitute meltable chocolate items with equally delicious non-chocolate items of equal or greater value.
Will my gift be exactly like what's shown in the photo?
Our gifts are made to order on an individual basis. Although it is a top priority for us to keep all products in stock at all times, availability of some gourmet items and containers can change from time to time. When this happens, we take great care in making substitutions that are of equivalent or higher quality and value.
What if my gift is returned as undeliverable?
Shoot! Your gift was returned to us as undeliverable. Now what? We are glad to re-ship your gift, and will follow the following steps to do so:
1. We will contact you via email with the recipient's information and the reason our carrier deemed it as undeliverable.
2. Please provide an updated address within 5 business days.
3. We'll then give your gift some TLC with any adjustments and repackaging to ensure it's perfect, and ready to ship again.
4. You'll receive an invoice via email for processing the returned gift. ($15.00 each plus shipping cost). Once paid, your gift will reship the following business day.
5. If not paid within 5 business days, the gift is deemed as unclaimed, and becomes property of Pleasant Surprises. No credits or refunds will be issued.
6. If we do not receive a new address or response within 10 business days of the return notification, the gift is deemed as unclaimed and becomes the property of Pleasant Surprises. No credits or refunds will be issued.